Shipping & Delivery Policy

This policy describes how Kala Namak Rice Co. ships bulk rice orders placed through this website, WhatsApp, phone or in person. All orders are accepted in multiples of 100 kg only.

1. Delivery Zones

• Within Uttar Pradesh: doorstep delivery to all 75 districts by road.
• Rest of India: supply to any state by road transport or rail freight for large lots.
• International (abroad): FCL/LCL container export through Indian ports, subject to the destination country's import rules for rice.

2. Delivery Timelines (Indicative)

• Within Uttar Pradesh: 2–5 working days after dispatch from Siddharthnagar.
• Rest of India: 5–10 working days after dispatch, depending on distance and mode.
• Export: as per vessel schedule and destination; estimated transit time is stated in the export quotation. Documentation (phytosanitary certificate, certificate of origin, fumigation) is completed before sailing.
• Timelines count from dispatch, not order date. Dispatch happens after payment terms in the accepted quotation are met and, for milled-to-order lots, after milling and sorting.

3. Freight & Charges

• Quotations clearly state whether prices are ex-mill (buyer arranges pickup) or freight-inclusive to the named city or port.
• Loading at our mill is included; unloading at destination is the buyer's responsibility unless agreed otherwise.
• Transit insurance is available on request and charged at actuals.

4. Packing

• Standard packing is 25 kg or 50 kg PP or jute bags, machine stitched and stencilled with lot number.
• Vacuum packing, consumer packs (1–5 kg) and private-label packing are available as per the accepted quotation.

5. Delivery Verification

• Every consignment ships with an invoice, weight slip and lot-wise quality report.
• Please count bags and check seals at the time of delivery and note any shortage or damage on the transporter's copy (POD). Claims for transit shortage/damage must be intimated within 48 hours of delivery with photos of the bags and POD remark.

6. Delays Beyond Our Control

Weather, transport strikes, port congestion, customs holds and similar events may delay delivery. We will keep you informed and reschedule at the earliest, but such delays do not constitute grounds for cancellation of a dispatched consignment.